Shipping & Returns/Exchange Policy

FOR DOMESTIC ORDERS (Shipped within India)

The Return & Exchange for orders is only valid if the buyer raises a request at any of our customer service handles( email, call or social media) within 7 days of receiving the product. If 7 days have gone by since the delivery of the order, unfortunately, we would not be able to offer you a refund or exchange.

Return/Exchange Policy

  1. We only exchange or refund for those products which are defective, damaged or wrong product(size, design, colour) has been sent to the buyer.
  2. The item must be unused and in the same condition that the buyer received it. Also, it must be in the original packaging.
  3. In any case, the buyer doesn’t like the right product we have sent, the buyer only holds the right to exchange. We don’t return or do refunds for the right products delivered.
  4. In case we don’t feel the product is in the same condition as the buyer received it, Ultra Tribe holds the right to reject the return. In such cases, the buyer has to bear shipping costs.
  5. Customers can reach out to us via any of the following modes to initiate the return/exchange request:
  • email us at ultratribeapparels@gmail.com
  • contact us at +91 8920068434 (Monday-Friday, 12 pm - 6 pm)
  • reach out to us on our social media.
  1. To return the product, the buyer shall contact our customer support team for mailing details and share the pictures of the packaging, product inside & the invoice for the request to process further. 
  2. The buyer must record a video while unwrapping the package and click pictures of the packages. 
  3. If we are unable to pick up the return/exchange order from the buyer’s address, in that case the buyer is liable to send us the order. 
  4. Your order may take 20-30  days to get delivered in case of an exchange request, depending on the availability of the product. 

Return Charges

We only accept free exchange for defective, damaged or wrong products(size, design). For any reason other than these, return shipping charges are applicable.  Reach out to us at ultratribeapparels@gmail.com for any assistance. 

  1. Return for one t-shirt will cost Rs 200. Every additional t-shirt in the parcel will cost Rs 100 per piece.
  2. Return for one hoodie will cost Rs 300. Every additional hoodie in the parcel will cost Rs 200 per piece. 

If we are unable to pick up the return/exchange order from the buyer’s address and the buyer mails us the order, in that case only Rs 100 will be charged for one side shipping. 

Above mentioned charges are applicable post-dispatch whether or not the buyer accepts the order as we only dispatch the order after taking a confirmation call from the buyer. 

If the buyer cancels the order before the package is dispatched from our warehouse, no charges are applicable in that case.  

Return/exchange charges must be paid by the buyer on receiving the package. 

Refund Policy

  1. Returned products are subject to inspection and approval by our team – if products or the packaging are found to be damaged, the order will not be considered eligible for a refund.
  2. If the returned product is approved, the refund will be processed, and a credit will automatically be applied to the original method of payment or bank details provided by the buyer, within 7 days of approval from our team. The buyer will have to share the bank details in case of a COD order.  
  3.  Return and refund requests will not be accepted for orders that applied an offer code on checkout at the time of purchase. 
  4. Any and all refunds are approved or rejected at the discretion of the team Ultra Tribe. 

Shipping Policy

  1. The buyer may or may not be liable to pay the shipping costs for returning the items as mentioned above under the ‘Return charges’ section. 
  2. Ultra Tribe does not take any responsibility for goods damaged, lost or stolen in transit. If we do not receive the item as per our Returns and Refunds Policy, we reserve the right to deny a refund.
  3. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. If the buyer does not accept the order in two consecutive attempts, we will reject all the orders in the future. 
  5. Depending on where the buyer lives, the time the exchanged product takes to get delivered may vary.
  6. If the buyer is shipping an item worth more than Rs 2000, it’s suggested to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the returned item.

Track the Order

Once the order is dispatched from our warehouse and is on its way, the order Id and tracking number will be shared via email or WhatsApp. To track the parcel, simply click on the link and feed in your tracking id.       

Feel free to contact us at ultratribeapparels@gmail.com or reach out to us on social media in case of any confusion or query



FOR INTERNATIONAL ORDERS (Shipped Outside India)

The Return & Exchange for international orders is only valid if the buyer raises a request within 15 days of receiving the product. If 15 days have gone by since the delivery of the order, unfortunately, we would not be able to offer you a refund or exchange.

Exchange & Return Policy

  1. In case, the buyer receives the wrong design, colour, size or item, then we will bear the cost for shipping and return. 
  2. If the buyer returns/exchanges the product because he/she changed his/her mind about it or feels it’s not their cup of tea, then shipping and return charges will be borne by the buyer.  
  3. The item must be unused and in the same condition that the buyer received it. Also, it must be in the original packaging.
  4. In case we don’t feel the product is in the same condition as the buyer received it, Ultra Tribe holds the right to reject the return/refund. 

The procedure of Return/Exchange

  1. The buyer must send us pictures of the packaging, product inside & the invoice at any of the following to initiate the return/exchange request:
  • email us at ultratribeapparels@gmail.com
  • contact us at +91 8920068434 (Monday-Friday, 12 pm - 6 pm)
  • reach out to us on our social media.
  1. After the return/exchange request is processed, the buyer shall mail us the product in the original packaging to the address mentioned on the package. 
  2. Depending on where the buyer lives, the time the exchanged product takes to get delivered may vary.

Who pays for the return?

If the buyer would like to change the item as he/she changes their mind about it or don’t like it, he/she will be responsible for paying the shipping charges for the return. However, in case of an exchange, the shipping cost for the delivery of the product will be on us. 

If the buyer requests a refund, shipping costs will be deducted as they are non-refundable. In case the buyer returns an item due to an error on our part, he/she will get full credit for the shipping cost.

If the buyer is shipping an item worth more than $100, it’s suggested to consider using a trackable shipping service or purchasing shipping insurance. 

When and how will the refund be received?

When the returned product reaches our office, the product will be inspected. 

If the returned product is approved, the refund will be processed immediately. The credit may reflect in the PayPal wallet of the buyer within 15 working days.  

International refunds happen only via Paypal.  

What should be done if the order is not delivered within 7-21 working days?

If your order has not arrived within 21 working days, please contact our customer service at ultratribeapparels@gmail.com or call us at +91 8920068434(Monday-Friday, 12 pm - 6 pm - IST) for assistance.

How will the order be delivered?

We have two processes for international delivery, depending upon where the order is being delivered. 

Express shipping: The order is delivered to the buyer’s doorsteps within 7-21 working days. Please allow extra days for delivery during Indian holidays, national holidays and festival rush. 

Local Post: The order will be delivered to the buyer’s local post office within 2-8 weeks. When the order arrives at the local Post Office, the buyer will be notified and they can collect the parcel. 

What about the customs fee? 

The customers do not have to worry about the customs fee. Ultra Tribe takes care of all the taxes and duties that we have to pay for international deliveries. However, if there are any additional value-added taxes in the buyer’s country/state that will be borne by the buyer. 

 

How to track the order?

Once the order is dispatched from our warehouse and is on its way, the order Id and tracking number will be shared via email or WhatsApp. To track the parcel, simply click on the link and feed in your tracking id.                                                                                                                                                                                                                                                                                                                

In case the buyer can’t locate the tracking email, they can check their spam or junk folder. Customers can also always send an email to ultratribeapparels@gmail.com we will be happy to help.